Macy’s Credit Card Login, Payment, And Customer Service

Macy’s credit card login is a service provided by CitiBank, it helps you to view your statement, make online payments, contact customer service, or get news updates. 

In this blog post, we have all the instructions on how to log in to your Macy’s account most effectively, Check it out!

Macy’s Credit Card Login, Payment And Customer Service
Macy’s credit card login

About Macy’s credit card

One of the largest fashion retailers in the world is Macy’s. With the first store opening in 1858, Macy’s now employs 90,000 people in 732 locations worldwide. Both credit cards have unique features and a reward system. The official website accepts online credit card applications from all customers.

For more than 160 years, Macy’s has added value to its department stores across the country by offering a diverse selection of merchandise such as clothing, home goods, cosmetics, gifts, handbags and accessories. 

Macy’s provides a Macy’s Store credit card and a Macy’s co-branded American Express credit card to help you fund your purchases. You have the chance to earn rewards between 2 and 5 percent when you own a Macy’s credit card. 

Also related to Macy’s Insite Login at Employee

Macy’s credit card login by Website and Mobile app

Signing in to your Macy’s credit account on a laptop or phone is similar, including the following steps:

Login to your Macy’s credit card on the website

Step 1: Go to the login page of Macy’s Credit Card login

Login to your Macy's credit card login account

Step 2: Enter your email and password according to system requirements.

Login to your Macy's credit card account

Step 3: Click on the “Sign in” button.

Note: You will be redirected to your credit card dashboard page if your password is valid.

Login to Macy’s credit card account on the Mobile app

Step 1: Open the app on your phone

Login to Macy's credit card account on the Mobile app

Step 2: Providing information includes: “Email Address, Password” in the screen interface.

signin to Macy's credit card account on the Mobile app

Step 3: Click “Sign in” to access the app.

Note: If you haven’t downloaded the app yet, see the 2 links below to download it for Android or Apple.

Change my Macy’s credit card password or username

If you forget your account password or username, you may find it online and change it if you wish to increase security. Follow the steps below to complete this operation:

Forgot password

Change my Macy's credit card password
  1. Access the login page
  2. Click on “Forgot your password?”
  3. Enter the requested website information (email and username)
  4. Click “Send-er” and complete the Captcha confirmation after that a link to reset your password is included in the email you receive.

Forgot username

Change my Macy's credit card username
  1. Access the login page
  2. Click on “Forgot your username?”
  3. Enter your Email and click “Send”
  4. Wait for confirmation of your new username via your email account.

Sign up new Macy’s credit card account online

You can apply online through the official website if you don’t have a credit card. The application process for the Macy’s credit card and Macy’s American Express card is the same.

Sign Up New Macy's Credit Card Account Online

Step 1: Go to the registration page

Go to to access the official website

Step 2: Enter your information

Select “Register” from the top toolbar. After a redirect, you will be taken to an online application form for a new credit card.

You must fill out this credit card application form by providing all the required information. After filling out the form, submit it.

Step 3: Get approved

Your application will be considered for both Macy’s American Express Card and Macy’s Credit Card. Once approved, you will be admitted to either one or both. If both of your applications are accepted, you can apply online for both cards.

Online bill payment using Macy’s credit card

Paying bills has never been so easy and fast through online platforms, see how you can complete your payments in 30 seconds below:

1. Internet payment

  1. Go to the main website 
  2. Select “My Account” and then click “Macy’s Credit Card”.
  3. Then click on the “Make payment link”.
  4. Complete the payment process by selecting a payment method on the following page by entering the required payment-related information.

2. Via phone

To reach customer service, dial 1-888-257-6757, where you can use your Macy’s account number and bank account information to make a card payment.

3. Payment in store

Cash, checks, debit cards, and money orders are all accepted methods of payment for your credit card statement at all Macy’s locations.

4. Make a Macy’s in-store credit card payment

Any cashier in any type of store accepts payments for Macy’s credit cards. You can pay by cash, check, money order, or debit card. Use the store locator to find your nearest Macy’s location.

5. Pay by mail

You can also pay with a credit card by mailing a check or money order along with the tear-off coupon listed on your statement to the appropriate address, although this may not be the quickest method:

Macy’s Credit Card: PO Box 9001094
Louisville, KY 40290-1094

Macy’s American Express card: PO Box 9001108
Louisville, KY 40290-1108

Express payments for Macy’s Credit Card or Macy’s American Express Card: 6716 Grade Lane
Bldg. 9, Suite 910
Louisville, KY 40213

Macy’s Credit card statement online

This utility is an effective support function for users to check their payment history or receive new notifications from the bank, see how to open and view it below:

Check Your Macy’s Credit Card Statement Online

  1. Log in to your Macy’s account
  2. Click on “My Account.”
  3. Select “Macy’s Credit Card.”
  4. Turn on “Statements & Recent Activity” button.

Here you can view your account balance, minimum payment required, payment due date, and more, among other details about your Macy’s account.

View Macy’s Credit Card Order Statement Online

After you sign in and add your Macy’s credit card to your account:

  1. Put the cursor on your name.
  2. Opt for the Macy’s credit card.
  3. To view recent activity, click the Digests button.
  4. Select the date and format of the statement you want to view or print in the Download Statements section, then click the Download button.

If you want an image that looks like your standard statement, use the PDF option. Statement viewing and printing is available for up to 12 consecutive months. Contact the loan customer if you want a copy of a bank statement older than 12 months.

How do I track my order from Macy’s card?

When your order ships, we will send you a shipping confirmation email with a link to the carrier’s website where you can track the package. Once your order is on its way you can check its status by clicking on the link.

Please note that it can take up to 48 hours for your tracking information to appear on the UPS, FedEx, or USPS websites.

1. Tracking orders from

Depending on the shipping method you chose when you placed your order, you will receive a confirmation email with one or more estimated shipping dates after placing your order.

You will receive a shipping confirmation email as soon as the order has left the warehouse. For the latest delivery information, click the Track Your Shipment link in the email.

2. Track order status in Macy’s app

Have your receipt ready and contact the retailer you made the purchase from to track your online order. The link below can be used to contact a specific retailer if you need assistance:

3. International order tracking Marcy’s order

Go to “Order Tracking” page and provide your order number and email address for international orders.

Macy’s customer service and benefits of using

In addition to offering credit cards to provide consumers numerous new advantages and experiences, Macy’s fashion retail system also has a customer service department that is scored 10/10 points.

Center support phone number

  • 1-888-257-6757. (TTY: 1-800-281-0820 ) or 800-289-6229.
  • Canada and Puerto Rico should dial 1-727-556-5758.

Note: Macy’s customer service hours by phone, email, and online chat on the homepage will be from 10 a.m. to 10 p.m.

Benefits & Rewards for Macy’s Cards

The Macy’s Star Rewards member reward program underwent a revamp in 2017. According to how much they spend each year, it currently offers its cards three degrees of privileges (silver, gold, and platinum). According to Macy’s, which claims that the changes have had a good effect, the top platinum tier’s spending climbed by 10% in the first year.

Levels comprise:

  • Silver: When customers spend up to $499 yearly, they can use Star Pass coupons that are given to cards to get 25% off a purchase on any day of their choice.
  • Gold: Customers can join the Gold category if their annual spending is between $500 and $1,199. Free shipping on any order and 25% off a purchase on any day of their choosing are benefits for making that big purchase when using Star Pass coupons (no minimum requirement).
  • Platinum: The highest tier available, it is only available to consumers who spend $1,200 or more at Macy’s every year. These customers receive all the advantages offered at the silver and gold tiers in addition to receiving 5% back in rewards on each purchase.

Different Macy’s Cards and Perks

The Macy’s American Express card has extra benefits in addition to giving the bearer access to the silver, gold, and platinum tiers when used in Macy’s. It follows the 3-2-1 rule outside of Macy’s: 

The card gives its users 3% back in rewards when they dine out or order takeout, 2% back when they shop at petrol stations and grocery shops, and 1% back on all other transactions.

It’s noteworthy that Macy’s added a gender-neutral option in 2018, which resulted in a nearly three million rise in loyalty program participation. With this choice, customers can sign up for the rewards program without using a Macy’s credit card and regardless of their payment method.


How do I check my Macy’s card balance?

You can check your Macy’s card balance by logging into your Macy’s credit card account online through the website or mobile app, or by calling the customer service number listed on the back of your card.

What is the minimum credit score for a Macy credit card?

The minimum credit score for a Macy’s credit card is not specified, as the credit card issuer, CitiBank, considers multiple factors when reviewing applications. Most applicants who are approved for a Macy’s Credit Card have a FICO® Score of 600 or higher. If you’re aiming for the Macy’s American Express® Card, you’ll likely need a score of at least 670; ideally, your score should be 700 or higher.

What bank is Macy’s credit card through?

Macy’s credit card is through CitiBank

Where do I send my Macy’s credit card payment?

You can send your Macy’s credit card payment to the address listed on your billing statement or by making an online payment through your Macy’s credit card account.

How much is Macy’s credit card limit?

The credit limit for a Macy’s credit card will depend on the individual’s creditworthiness and other factors, as determined by CitiBank.

How do I close my Macy’s credit card?

To close your Macy’s credit card, you can call the customer service number listed on the back of your card or log into your online account to request the closure.

Does Macy’s credit card have a monthly fee?

Macy’s credit card may have a monthly maintenance fee, but this information can vary and it’s best to check the terms and conditions of the card or contact CitiBank for more information.

How does the Macy’s credit card work?

Macy’s credit card works by allowing cardholders to make purchases and earn rewards for those purchases, such as discounts and special offers. Cardholders can also use their card for purchases made at Macy’s or other stores and websites.

Does Macys card have annual fee?

Macy’s credit card may have an annual fee, but this information can vary and it’s best to check the terms and conditions of the card or contact CitiBank for more information.

Is it hard to get a Macy’s credit card?

The difficulty of getting a Macy’s credit card will depend on the individual’s credit history, income, and other factors, as determined by CitiBank.

Who approves Macy’s credit card?

Macy’s credit card is approved by CitiBank.